sonicmaps logo white
Help Center

Troubleshooting GPS issues

iOS

Step 1. Check if Location Services are on, and Safari (or any other browser you are using) is allowed to use them (Go to Settings > Privacy > Location Services). Make sure "Precise Location" is also enabled.

iOS location settings 1/3

Step 2. Verify that Safari grants location access on all websites or at least asks for permission (Go to Settings > Safari > Location). Select either 'Ask' or 'Allow'.

iOS location settings 2/3

Step 3. If all the above fails, you can also try resetting 'Location and Privacy' in the General menu section (Go to Settings > General > Reset)

iOS location settings 3/3

Android

If your device uses stock Android please visit Android Help Centre for detailed instructions on how to manage Location Accuracy.

If you are using an Android/MIUI device (e.g. Xiaomi):

  • 1. Go to "Settings > Location" and enable "Location Access".
  • 2. If you don't want your device to use Wi-Fi or mobile networks to provide additional location data please disable "Google Location Accuracy" so only GPS is used, although we generallly recommend to leave this option on.
  • 3. Finally, check that your browser app (e.g. Chrome) can access your device's location (Location > App permission > Chrome > "Allow only while using the app").

Android location settings